Answer: I would first like to encourage you to restart your browser, try another browser, or try submitting from incognito mode. If this still does not work for you, please email us (rewards@avidinc.com) and we can develop a plan to assist you further.

Answer: Our team understands that not everyone may have a smartphone so we would be more than happy to process the receipt for you through email. Please send us a full photo of your receipt along with an email address linked to your PayPal if you have one. Please note we can also send a check to your mailing address if needed

Answer: Our team understands that not everyone may have a PayPal/Venmo account so we can often times issue you a check via mail. If you could please send us your name and mailing (street address, city, zip, state, apt #-if applicable). Please note, we do advise that when sending over your address to write “*confidential” in the subject line to protect personal information.

Answer: Please provide us the correct email that you would like to have your rebate rerouted to and we can forward this information to our rebate team for payment.

Answer: We validate receipts 24 to 48 business hours after we receive them. For cashback rewards, your funds will be deposited in your PayPal or Venmo account right after we validate you’ve made a qualifying purchase. For merchandise rewards, these will take upwards of 8 weeks to receive your item(s). Please refer to the program rules for additional information.

Answer: Please refer to the sweepstakes or contest rules for the drawing date and when a winner(s) will be announced. If you’re the lucky winner, we’ll notify you based on the information you provided.

Answer: All prizes that are over $600 in value will be subject to taxes. If you’ve won over $600 in prizes, we’ll issue a 1099 at the beginning of the year that contains the prize value.